Skip to main content

Customer Service

Orders

Unless your item is marked as IN STOCK, your items will be ordered from Lady Clare in Great Britain, which takes approximately 8 weeks. 

Shipping

We only ship to USA & Canada. 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please insure your package and mail back to us with a copy of your order. 

Please ship your return to:

Merchant of Prato
5836 Aberdale Place
Adamstown, MD 21710

You then will receive a prompt refund.