Lady Clare Customer Service
At Lady Clare Placemats, we want your shopping experience to be as easy and enjoyable as possible. Whether you have a question about an order, shipping, availability, or a return, we are happy to assist you.
Orders & Availability
Many Lady Clare products are specially ordered for our customers directly from Lady Clare in Great Britain.
Products marked IN STOCK are available for prompt shipment. Unless an item is specifically marked IN STOCK, it will be ordered from Lady Clare in Great Britain. Please allow approximately 8 weeks for special-order merchandise to arrive.
Because many Lady Clare designs are produced to order or imported especially for our customers, we appreciate your patience while your order makes its way from Great Britain.
Shipping
We currently ship Lady Clare products to addresses in the United States and Canada.
In-stock merchandise is shipped as promptly as possible. Special-order merchandise will be shipped once it has arrived from Lady Clare in Great Britain.
Returns
We want you to be pleased with your Lady Clare purchase. Most new, unused and unopened items may be returned within 30 days of delivery for a refund.
If your return is the result of our error—for example, if you received an incorrect or defective item—we will also cover the return shipping cost.
Please carefully package and insure your return and include a copy of your order inside the package.
Returns should be sent to:
Merchant of Prato
5836 Aberdale Place
Adamstown, MD 21710
Once your return has been received and inspected, your refund will be processed promptly.
Questions About Your Order?
If you have questions about a Lady Clare product, availability, an existing order, or a potential purchase, please contact us. We are happy to help you select the right size, design, or collection for your table and home.